Return/Refund Policy
At Printagon LLC, we take pride in delivering high-quality customized printing solutions. We are committed to customer satisfaction and ensuring a smooth experience. Please review our refund policy below for details on refunds, returns, and replacements.
1. General Refund Policy
- Customized and personalized print products are non-refundable once an order is confirmed, and production has started.
- Refunds or replacements are only available if there is a manufacturing defect, printing error, or damage caused by Printagon LLC.
2. Refund Eligibility
A. Customized & Printed Products
- Refunds or replacements are only permitted if:
- The final product has a manufacturing defect or differs significantly from the approved proof.
- The order arrives damaged or defective due to Printagon LLC’s fault.
- Customers must notify us within 7 days of receiving the order and provide clear photos of the issue.
B. Customized Promotional Items & Giveaways
- Due to the nature of custom promotional products (e.g., branded mugs, pens, tote bags, keychains, corporate gifts, etc.), all sales are final and non-refundable once production begins.
- Refunds or replacements will only be considered if:
- The product has significant defects or damage not caused by shipping.
- The imprinting/branding differs from the approved design proof.
- Slight variations in color, alignment, or material texture due to manufacturing tolerances are not considered defects.
- If a replacement is approved, Printagon LLC will cover the cost of reprinting and shipping.
C. Apparel & Sportswear
- Used or washed apparel (sports jerseys, t-shirts, hoodies, etc.) is non-refundable.
- Refunds or exchanges are only permitted if:
- The item has defects or damage upon arrival.
- The print, size, or design differs from the approved proof due to Printagon LLC’s error.
- Customers must follow the provided care instructions for all printed apparel. Refunds are not granted for damage due to improper washing or handling.
D. Standard (Non-Customized) Products
- If you purchase a non-customized product, you may return it within 30 days of delivery in its original, unused condition for a full refund.
- The customer is responsible for return shipping unless the item is defective.
3. How to Request a Refund or Replacement
To initiate a refund or replacement request:
- Contact us at [Insert Contact Email] with your order number and a description of the issue.
- Attach clear photos showing the defect, damage, or incorrect print.
- Our team will review your request within 3 business days and determine eligibility.
- If approved, we will issue a refund, replacement, or store credit based on the case.
4. Refund Processing
- Approved refunds will be issued to the original payment method within 5-10 business days.
- If a replacement is granted, we will cover all costs associated with reprinting and shipping.
- Store credit may be offered as an alternative refund method.
5. Cancellations & Order Modifications
- Orders can only be canceled or modified within 24 hours of placement.
- Once production begins, cancellations are not allowed.
- If a cancellation request is made after 24 hours but before production starts, a 15% processing fee may apply.
6. Exceptions & Disclaimers
- Printagon LLC is not responsible for design errors in files submitted by the customer, including:
- Misspelled text
- Low-resolution images
- Incorrect layout or alignment
- Minor color variations due to screen calibration and printing processes are not eligible for refunds.
- Refunds are not granted for delays caused by third-party shipping carriers.
7. Contact Us
For any refund inquiries, please contact us:
📧 Email: [email protected]
📞 Phone: +1 346 464 4301
🌐 Website: www.printagon.net