Return/Refund Policy

At Printagon LLC, we take pride in delivering high-quality customized printing solutions. We are committed to customer satisfaction and ensuring a smooth experience. Please review our refund policy below for details on refunds, returns, and replacements.

1. General Refund Policy

    • Customized and personalized print products are non-refundable once an order is confirmed, and production has started.
    • Refunds or replacements are only available if there is a manufacturing defect, printing error, or damage caused by Printagon LLC.

2. Refund Eligibility

A. Customized & Printed Products

    • Refunds or replacements are only permitted if:
    • The final product has a manufacturing defect or differs significantly from the approved proof.
    • The order arrives damaged or defective due to Printagon LLC’s fault.
    • Customers must notify us within 7 days of receiving the order and provide clear photos of the issue.

B. Customized Promotional Items & Giveaways

    • Due to the nature of custom promotional products (e.g., branded mugs, pens, tote bags, keychains, corporate gifts, etc.), all sales are final and non-refundable once production begins.
    • Refunds or replacements will only be considered if:
    • The product has significant defects or damage not caused by shipping.
    • The imprinting/branding differs from the approved design proof.
    • Slight variations in color, alignment, or material texture due to manufacturing tolerances are not considered defects.
    • If a replacement is approved, Printagon LLC will cover the cost of reprinting and shipping.

C. Apparel & Sportswear

    • Used or washed apparel (sports jerseys, t-shirts, hoodies, etc.) is non-refundable.
    • Refunds or exchanges are only permitted if:
    • The item has defects or damage upon arrival.
    • The print, size, or design differs from the approved proof due to Printagon LLC’s error.
    • Customers must follow the provided care instructions for all printed apparel. Refunds are not granted for damage due to improper washing or handling.

D. Standard (Non-Customized) Products

    • If you purchase a non-customized product, you may return it within 30 days of delivery in its original, unused condition for a full refund.
    • The customer is responsible for return shipping unless the item is defective.

3. How to Request a Refund or Replacement

To initiate a refund or replacement request:

    1. Contact us at [Insert Contact Email] with your order number and a description of the issue.
    2. Attach clear photos showing the defect, damage, or incorrect print.
    3. Our team will review your request within 3 business days and determine eligibility.
    4. If approved, we will issue a refund, replacement, or store credit based on the case.

4. Refund Processing

    • Approved refunds will be issued to the original payment method within 5-10 business days.
    • If a replacement is granted, we will cover all costs associated with reprinting and shipping.
    • Store credit may be offered as an alternative refund method.

5. Cancellations & Order Modifications

    • Orders can only be canceled or modified within 24 hours of placement.
    • Once production begins, cancellations are not allowed.
    • If a cancellation request is made after 24 hours but before production starts, a 15% processing fee may apply.

6. Exceptions & Disclaimers

    • Printagon LLC is not responsible for design errors in files submitted by the customer, including:
    • Misspelled text
    • Low-resolution images
    • Incorrect layout or alignment
    • Minor color variations due to screen calibration and printing processes are not eligible for refunds.
    • Refunds are not granted for delays caused by third-party shipping carriers.

Privacy Policy for Printagon LLC

At Printagon LLC ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, products, services, or promotions. By using our website, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide you with an enhanced customer experience and fulfill your orders. The types of personal data we may collect include:

  • Personal Identification Information: Such as your name, email address, mailing address, phone number, and other contact details.
  • Account Information: Including login details, account preferences, and order history.
  • Payment Information: Credit card or other payment details when making a purchase.
  • Usage Information: Data related to how you interact with our website, including browsing behavior, pages visited, IP addresses, and device information.
  • Marketing Information: If you opt-in to receive promotions, offers, or newsletters, we collect the relevant preferences and interaction data.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Orders: We use your personal details to fulfill your orders and deliver the products or services you request.
  • Customer Support: To provide you with support, answer inquiries, and address any issues you may encounter.
  • Personalized Experience: We may use your data to enhance your experience with us by personalizing our website, marketing materials, and customer service.
  • Marketing and Promotions: We may use your contact information to send you updates on special offers, promotions, and new products or services that may interest you. You can opt out of these communications at any time.
  • Improvement of Services: To improve our website, services, and products based on customer feedback and usage patterns.

3. Data Protection Policy

We take the security of your personal information seriously and have implemented measures to protect it. These measures include:

  • Encryption: We use secure encryption technologies to protect sensitive data during transmission and storage.
  • Access Controls: Only authorized personnel have access to your personal data, and we ensure strict protocols to protect it.
  • Regular Audits: We conduct regular security audits to ensure the ongoing integrity and security of our data protection practices.
  • Data Retention: We retain your information only as long as necessary to fulfill our contractual obligations or comply with legal requirements.

4. Third-Party Disclosure

At Printagon LLC, we value your privacy, and we do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data under the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us with business operations, such as payment processors, shipping companies, and email marketing platforms. These third parties are required to maintain confidentiality and comply with data protection laws.
  • Legal Compliance: We may disclose your personal information to comply with legal obligations, regulatory requests, or to protect the rights, property, or safety of Printagon LLC, its customers, or the public.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the user experience on our website, analyze website traffic, and personalize content. Cookies are small text files placed on your device that enable us to remember your preferences and track your interactions with our website.

You can adjust your browser settings to manage or block cookies; however, please note that disabling cookies may affect the functionality of certain features on our website.

6. Your Data Protection Rights

Depending on your location, you may have certain rights related to your personal data, including:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request that we correct any inaccuracies in your data.
  • Deletion: The right to request that we delete your personal information, subject to legal or contractual obligations.
  • Opt-Out: The right to opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.
  • Data Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [Insert Contact Email or Phone Number].

7. Data Security

We have implemented appropriate physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite our efforts to protect your personal data, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us

Contact Us