Return/Refund Policy

At Printagon LLC, we take pride in delivering high-quality customized printing solutions. We are committed to customer satisfaction and ensuring a smooth experience. Please review our refund policy below for details on refunds, returns, and replacements.

1. General Refund Policy

- Customized and personalized print products are non-refundable once an order is confirmed, and production has started.
- Refunds or replacements are only available if there is a manufacturing defect, printing error, or damage caused by Printagon LLC.

2. Refund Eligibility

A. Customized & Printed Products

- Refunds or replacements are only permitted if:
- The final product has a manufacturing defect or differs significantly from the approved proof.
- The order arrives damaged or defective due to Printagon LLC’s fault.
- Customers must notify us within 7 days of receiving the order and provide clear photos of the issue.

B. Customized Promotional Items & Giveaways

- Due to the nature of custom promotional products (e.g., branded mugs, pens, tote bags, keychains, corporate gifts, etc.), all sales are final and non-refundable once production begins.
- Refunds or replacements will only be considered if:
- The product has significant defects or damage not caused by shipping.
- The imprinting/branding differs from the approved design proof.
- Slight variations in color, alignment, or material texture due to manufacturing tolerances are not considered defects.
- If a replacement is approved, Printagon LLC will cover the cost of reprinting and shipping.

C. Apparel & Sportswear

- Used or washed apparel (sports jerseys, t-shirts, hoodies, etc.) is non-refundable.
- Refunds or exchanges are only permitted if:
- The item has defects or damage upon arrival.
- The print, size, or design differs from the approved proof due to Printagon LLC’s error.
- Customers must follow the provided care instructions for all printed apparel. Refunds are not granted for damage due to improper washing or handling.

D. Standard (Non-Customized) Products

- If you purchase a non-customized product, you may return it within 30 days of delivery in its original, unused condition for a full refund.
- The customer is responsible for return shipping unless the item is defective.

3. How to Request a Refund or Replacement

To initiate a refund or replacement request:

1. Contact us at [Insert Contact Email] with your order number and a description of the issue.
2. Attach clear photos showing the defect, damage, or incorrect print.
3. Our team will review your request within 3 business days and determine eligibility.
4. If approved, we will issue a refund, replacement, or store credit based on the case.

4. Refund Processing

- Approved refunds will be issued to the original payment method within 5-10 business days.
- If a replacement is granted, we will cover all costs associated with reprinting and shipping.
- Store credit may be offered as an alternative refund method.

5. Cancellations & Order Modifications

- Orders can only be canceled or modified within 24 hours of placement.
- Once production begins, cancellations are not allowed.
- If a cancellation request is made after 24 hours but before production starts, a 15% processing fee may apply.

6. Exceptions & Disclaimers

- Printagon LLC is not responsible for design errors in files submitted by the customer, including:
- Misspelled text
- Low-resolution images
- Incorrect layout or alignment
- Minor color variations due to screen calibration and printing processes are not eligible for refunds.
- Refunds are not granted for delays caused by third-party shipping carriers.

7. Contact Us

For any refund inquiries, please contact us:

📧 Email: info@printagon.net

📞 Phone: +1 346 464 4301

🌐 Website: www.printagon.net

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